Management of troubleshooting in IT systems

Rolik A.I., Timofeeva U.S., Turski N.I.

This article is dedicated to the problems of increasing of efficiency of fault search and elimination in IT-systems. Methods of threshold values determination for the three-threshold scheme are proposed and analyzed. Method of fault localization in IT-systems that incorporates passive symptom gathering and active probing is proposed. Fault management system which uses these methods was developed.

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